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Join Our Team as a Customer Success Executive

Location: London (Hybrid, at least 1 day a week in London)

Salary: £30-35k + Quarterly Bonus

Are you ready to take the reins of customer success and be the driving force behind exceptional client experiences? At Hinterview, we're on the lookout for a dynamic Customer Success Executive to join our team and play a pivotal role in ensuring our clients thrive with our innovative solutions.

About the Role

As a Customer Success Executivce, you'll be at the heart of our client journey. From seamless onboarding to continuous support and growth, you’ll combine relationship management with a sharp commercial acumen. Your mission: deliver tailored, value-driven experiences while identifying opportunities to grow accounts and ensure our clients get the most out of our platform.

This is the perfect role for someone commercially focused and keen to break into Customer Success. If you're a former recruiter with a knack for winning and retaining business, this could be your ideal next step!

What You'll Be Doing

·         Guiding clients through onboarding and ongoing training, ensuring they feel empowered to use our platform effectively.

·         Troubleshooting with expert knowledge of our features and integration capabilities.

·         Understanding each client’s needs to deliver a personalised approach and foster long-term partnerships.

·         Maintaining a net positive churn rate, with a keen eye for upsell and growth opportunities.

·         Sharing client success stories with the broader team to drive improvements and innovation.

·         Collaborating with teams and using tools like CRMs to map accounts and maximise their potential.

What You Bring

We’re looking for someone who combines exceptional interpersonal skills with a results-oriented mindset. Here's what makes you a great fit:

·         Proven sales experience and a talent for account management, upselling, and renewals.

·         Confidence delivering training and workshops, whether online or in person.

·         Strong organisational skills and the ability to manage multiple priorities.

·         A consultative approach to understanding client needs and driving progress.

·         A proactive, analytical, and phone-first attitude.

Familiarity with major recruitment CRMs and experience leveraging platforms like Hinterview to drive success will set you apart.

The Process

·         Phone Screening

·         Teams Meeting

·         Face to Face